Our client is a leading hedge fund in London, known for its global quant and systematic strategies, they are seeking a skilled support professional. The role would fall into the team managing the data for the research and trading. The Level 1 Technical Support role is critical, being the first point of contact for internal users experiencing technical issues or specific requests related to the data systems.
Your future role within the team:
- Receive and log tickets via JIRA system
- Sort and classify tickets based on urgency, type, and complexity for efficient workflow management
- Redirect tickets to Level 2 or Level 3 teams as needed
- Provide initial responses and basic troubleshooting solutions to users
- Monitor ticket progress to ensure timely resolution and user satisfaction
- Contribute to updating internal knowledge bases and documentation
- Increase technical and operational knowledge for enhanced issue management
- Collaborate closely with research and trading teams to understand data needs and technical challenges
Your present skillset:
- Rigorous and organized approach to tasks
- Excellent written and oral communication skills in English
- Prior experience in technical support roles is advantageous
- Basic knowledge of ticket management systems like JIRA
- Ability to work effectively within a multidisciplinary team
- Preferably, an interest in the financial sector and quick learning of industry-specific technical concepts
