What You'll Do:

In this role, you'll provide expertise in implementing and supporting various third-party software packages to enhance clearing and enterprise business systems. You'll need to creatively solve problems, communicate effectively, and proactively offer technical recommendations to achieve objectives. Experience in Agile frameworks is essential, with practical experience at either the program or team levels, demonstrating the ability to adopt Agile principles, mindset, and methodologies. You'll coach team members and advise teams, product owners, and business stakeholders on Agile practices.

Primary Duties and Responsibilities:

To succeed in this role, you must be able to perform each primary duty satisfactorily:

• Embrace and advocate for Agile best practices in software development (stay true to the Agile Manifesto).
• Proactively identify and mitigate risks using Agile best practices and project data.
• Support daily stand-ups, facilitate story grooming, and coordinate sprint demos, planning, and retrospectives.
• Guide and coach delivery teams to self-organize and achieve objectives without assigning or dictating work.
• Assist with internal and external communication to improve transparency and information sharing.
• Implement and manage monitoring technologies for software, server, and network platforms.
• Resolve configuration-related problems.
• Assist production support and development staff in debugging application defects.
• Drive continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality.
• Lead and facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes.
• Assist Production Support by providing advice on system functionality and fixes as required.

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Required: Foundational understanding of Agile and scaling Agile practices for multiple teams.
• Required: Demonstrated experience using planning and project management tools like Jira & Confluence.
• Required: 3 - 5 years' experience in roles that help deliver technology improvements, road mapping, and product development.
• Required: A creative, technical expert with business acumen to help create innovative and modern products for our users.
• Required: A leader who will develop customer-focused and innovative solutions to complex problems, inspiring stakeholders and supporting a robust product strategy.
• Required: Strong presentation and communication skills.
• Required: Strong analytical skills with an interest in designing innovative solutions.
• Required: Strong written and verbal communication skills, including the ability to discuss technical concepts with non-technical personnel.

Technical Skills:

• Required: Project planning tools like MS Project, ServiceNow, or Jira Plans.
• Required: ServiceNow platform experience.
• Required: Confluence administration and Jira reporting are preferred.
• Required: Basic understanding of IT infrastructure and IT systems design.
• Preferred: Familiarity with a ticketing system such as ServiceNow.
• Required: Experience working as a Business Analyst on building Product teams or working with teams to move towards a Product mindset.
• Required: 1-3 years working in roles such as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master, or Agile Coach.
• Required: 1-3 years working as a business or system analyst (BA/SA).

Education and/or Experience:

• Required: BS degree in Computer Science, a similar technical field, or equivalent practical experience.

Certificates or Licenses:

• Preferred: Other low-code/COTS implementation certifications are desired.